At your service

Too often, companies act first and manage change later — but sustainable change requires an intentional approach. 

YOUR STORY

You’re standing on the precipice of a major change in how your entire team works together, and you’re feeling the pressure to get things moving and then move on. 

But sending an email on launch day and holding a training or two isn’t the way to build awareness and earn buy-in — and it’s definitely not the way to repair your team’s already iffy levels of trust. What’s the best way to bring all employees along on your change journey?

Here’s What We Know:

Transformations of all sizes — from small teams to global expansions — can affect your entire team’s culture. Employees need to understand and truly feel the vision behind the change.  

When one of our clients needed help reaching their dispersed frontline workforce — and helping them embrace and navigate change —our multichannel rallying cry campaign established buy-in, sparked greater work satisfaction and became the gold standard for building a change-resilient organization. 

WISDOM AT WORK 

To help employees embrace change, we think beyond off-the-shelf playbooks, immersing ourselves in your business and culture to craft custom strategies that stick. Our change approach is: 

• Investigative: We dig in to understand your team’s unique needs and motivations.  
• Collaborative: As your partners, we help you implement data-backed plans and measure the results. 
• Persuasive: Through strategic messaging and visual storytelling, we help drive awareness and inspire action.  

Areas Of Expertise:

• Change management analysis and strategy development 
• Change management planning and implementation 
• Employee engagement and training
• Leadership training and enablement
• Change adoption and measurement
• Organizational change management
• Cultural transformation
• Mergers & acquisitions cultural alignment 

Successful communication is rarely “just a series of emails.” It’s a strategic tool to build trust, shape perception and spark action. 

YOUR STORY

When has a pizza party ever truly helped employees connect across departments? Or a single email forged deep understanding of a new operating model? 

While you might love a large pepperoni, you’re looking for a more meaningful way to ensure your audience absorbs and acts on the crucial information you have to share. Add a side of strategy, storytelling and culture building to that pizza. 

Here’s What We Know:

When employees feel informed and connected to your company’s mission, they do better work, support one another and make a bigger impact.  

And often, good communication starts before employees’ first day. We partnered with a Fortune 500 client to overhaul their careers site, improving UX and publishing multimedia profiles that highlighted the company’s mission and culture. 

WISDOM AT WORK

With KWI’s 20 years of strategic communications expertise, you can count on us to: 

• Help you build trust with honest, effective communication that supports loyalty, confidence and resilience among your people. 
• Craft clear, compelling messages that guide employees through change and bring strategies to life. 
• Blend strategy and storytelling to create communications that engage, inspire and drive results. 

Areas Of Expertise:

• Content/channel strategy
• Key messaging and storytelling
• Executive communications and thought leadership
• Employee engagement and internal marketing
• Media relations and spokesperson training
• Speechwriting
• Crisis communications and issues management
• Web accessibility and digital user experience

Great leadership isn’t just about making the right call — it’s about creating clarity, earning buy-in and turning vision into action.  

YOUR STORY

Do you sometimes wonder why, no matter what you do, your employee turnover is so high and your training costs are through the roof? You pay a competitive wage, offer a flexible working environment, even pay for the taco truck on Tuesdays. Yet the culture still suffers and petty complaints mount. 

Maybe it’s less about what you offer your people and more about showing them your executives actually care what they have to say. 

Here’s What We Know:

Workplace culture isn’t built overnight. It’s cultivated through empathetic leadership, thoughtful communication and programs that create trust and alignment with all levels of the organization — especially during pivotal moments like reorganizations, leadership transitions or shifts in ways of working. 

In our work with a global chemical manufacturer, we partnered with executives to reinvigorate their campaign to engage their blue-collar workforce, helping leaders connect with their people on a deeper level — and helping employees connect with the company’s mission. 

WISDOM AT WORK 

Whether you’re reinforcing company values, responding to employee feedback or uniting teams after change, we can help you build a resilient culture that drives long-term success. We specialize in helping our clients: 

• Lead with clarity and purpose by aligning your leadership approach with your values and culture goals. 
• Build trust through communication that helps employees feel informed, included and inspired to contribute. 
• Create programs that connect people and reinforce the kind of resilient culture you want to grow and sustain. 

Areas Of Expertise:

• Leadership coaching and enablement
• Organizational design and strategy
• Employee engagement survey development and deployment
• Focus group facilitation
• CliftonStrengths® assessments and coaching

Metrics are about more than proving simple before-and-after adoption. They’re a window into the human side of change.  

YOUR STORY 

You lead a large department and just got your employee opinion survey results back. The verdict? Not great. Your team rated communications low, trust in leadership so-so and connection to the mission nonexistent. 

You want to fix everything, but where do you start when you’re not sure what the exact problems are? With some solid data. 

Here’s What We Know:

Real change doesn’t happen instantly. The first step in driving measurable change is understanding how your employees tick. 

To support a client in reengaging their workforce, we first went to the employees directly, conducting surveys and focus groups that uncovered sensitive subjects — crucial context that helped us address their concerns head-on. When employees saw their insights spark action, they felt more open to moving forward as a unified group.  

WISDOM AT WORK 

Gathering good data is central to every strategy we create. Through a suite of assessments — from company-wide surveys to focus groups and persona development — we: 

• Turn insights into action by assessing sentiment and identifying friction to guide smart next steps. 
• Track progress with purpose to calm uncertainty, show momentum and build confidence across the organization. 
• Measure what matters so your change efforts lead to lasting impact. 

Areas Of Expertise:

• Data science
• Focus group facilitation
• Organizational assessment
• Planning and strategy
• Research
• Strategic insights
• Survey development and deployment